Refund Policy

We have a 10-day return policy subject to the class start date, which means you have 10 days after receiving your item to request a return. No refunds will be issued if you have attended the class, or downloaded the materials. Emergency Exceptions to this policy will be on a case by case base by the instructor.

To be eligible for a return, your shipped item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alcimjax@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All refunds will be subject to the price actually paid (less any discounts received).

You can always contact us for any return question at alcimjax@yahoo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.